1. Delivery timeliness
All orders will be dispatched within 15 to 30 working days after placement (holidays will be postponed).
After shipment, you will receive an email notification containing the logistics tracking number. You can track the status of the package through the link in the email.
2. Delivery range and cost
Coverage area: Currently, only delivery within Portugal is supported (in the future, it will be gradually opened to other EU countries).
Freight standard
Free shipping for orders over €50.
A standard shipping fee of €5.99 will be charged for amounts less than €50.
3. Logistics partners
We cooperate with local high-quality logistics companies (such as CTT and DHL Portugal) to ensure the safe delivery of packages. Delivery time in remote areas may be extended by 1 to 3 days.
4. Delay and out-of-stock handling
If the goods are out of stock and cause delay, we will notify you by email (cyclatory@fkewoffice.com) and offer replacement or refund options.
We apologize for any delays caused by force majeure (such as strikes or natural disasters). We will proactively update the logistics status.
5. Contact Information
Have any questions about the transportation policy? Please email to cyclatory@fkewoffice.com